Shipping & Returns
What is Monstercolors refunds and returns policy?
You can exchange an item for any reason for an alternative product within 7 days of the original purchase, or we can give you a total refund on your purchase (IMPORTANT THE REFUND WILL BE FOR THE GOODS THAT YOU HAVE PURCHASED).
FOR YOU WE CAN DEDUCT THE MONEYS INCURRED FOR THE RETRIEVAL SHIPPING COSTS OF YOUR GOODS, IF YOU DO NOT WISH TO ORGANISE TO HAVE THEM RETURNED TO US 'MONSTERCOLORS' BY THE ORIGINAL MANNER THAT THEY WERE SENT COURIER. Just return the item to us as new (Important the item must be unused and in its original condition) in its original packaging, labels and the receipt. All the Shipping charges for the return of the goods will be paid by you.
In the unlikely event that the item is sub standard or we have sent you the wrong product, you can return the item with a written description of the fault in the original packaging, labelling and with the receipt and we will send you a full refund or replacement within 30 days. Monstercolors will only pay the shipping charges for the return of faulty or incorrect goods.
How quickly will my order arrive?
UK Mainland standard shipping orders are sent out within 1- 2 working days and can take 3-5 days delivery on some special occasions it can take longer, but that's the exception to the rule. We highly recommend that if your paint order has NOT arrived with in 3-4 working days of receiving your dispatched email you should phone our sales staff immediately on: +44 (0) 141 328 4034.
We are unable to offer a Saturday or Sunday delivery service. UK orders processed on a Friday will be dispatched on the following monday in most cases.
European orders take between 1 and 4 working weeks. International orders outside Europe,can take up to six weeks for delivery.
Please note our couriers do not collect on bank holidays therefore orders placed during this time will take longer to be delivered.
Express deliveries are usually dispatched same day if ordered before 12pm in some cases (holidays, busy periods) they may be dispatched the following day this again is the exception to the rule.
Custom colours may take a day or so longer to dispatch as these are not stock items and are custom made for you!